Q: Do you offer a gluten-free sandwich?
A: While we do offer gluten-free bread, our entire kitchen is not gluten-free. We cannot, in good faith, guarantee that your meal is 100% gluten-free, or without any cross contamination. We can use different utensils, but using a different cooking surface may not always be an option. If you are comfortable with this policy, then we are happy to serve you the best that we can. With this being said, you should always check with your doctor on any risks.
Q: Do you offer a dairy-free and/or vegan sandwich?
A: Yes, we do offer The Regulator and The Antny with vegan 'cheese'.
A key we use on our Allergy Awareness menu:
GF= Sandwich is made with gluten-free bread. We cannot cook on a griddle that is dedicated for gluten-free sandwiches.
There is a $2.00 extra charge per gluten-free sandwich
V-These sandwiches can be made with vegan cheese and vegan mayo. $2.50 extra charge per sandwich
At this time, we do not have a GRIL-quality sandwich that is gluten-free AND vegan.
Feel free to ask for more details.
Q. Where's the American cheese?
A: Well, here's the thing. While we like the meltage of American 'cheese;' it's really not cheese at all. It is a processed cheese product. In fact, our farmer doesn't even carry American 'cheese'.
Q: Where do you get your cheese?
A: A majority of our cheese comes from Cedargrove Farms in Plain, WI. Their award-winning cheese is hand-crafted without artificial growth hormones, animal enzymes or GMO's.
Q. Who makes your bread?
A. Our main supplier is Breadsmith in Highland Park. We also work with Kaufman's deli in Skokie. Both of them work with natural ingredients and do not use additives or preservatives.
Q. How do you donate sandwiches?
A. As we track how many sandwiches we sell, this allows us to cook in places like shelters, churches, schools and other areas of the community for free. Another common way we donate sandwiches is offer parties for raffle prizes at fundraisers. If you have any ideas, please let us know.
Q. Can I ask for a substitute?
A. We're not trying to be difficult. We just do not have enough space or staff to have sandwich stations and make each sandwich 'on-demand'. Even breaking out ingredients for 1 custom order takes more time than normal. We realize it seems simple enough to do, but it's really more involved. This is why we have standardized our process to pre-build the sandwiches each morning. It gives us the best chance to cook your sandwich in a timely fashion. Secondly, we've spent several months developing these recipes and are grateful if you would first try them as they are. Trust us. :)